Law 25
What a call leaves behind, where it goes, and the rights you and your callers have. In plain words.
Where it lives
The service runs in Québec, at OVHcloud in Beauharnois. A standby server and a backup copy of the database are kept in Toronto, so a failure in one city doesn't take your line down.
Understanding speech and writing summaries uses providers outside Québec, mainly in the United States. Each transfer is covered by a privacy impact assessment and a written agreement, and those providers may not use your data for themselves.
What a call leaves behind
She says she's an assistant in the first sentence of every call. There's no setting to hide it.
A normal call is transcribed, not recorded. Your dashboard keeps the caller's number, the time, the summary and the transcript. You can delete any message yourself.
Audio exists in only two places: the voicemail used when every line is busy, where the caller hears a notice first, and the Voice Lab, which people join on purpose from age 18. No voiceprint is ever made, and no voice is ever cloned.
The people who call you
A caller has no account with us. Their number and message are kept for you, in your dashboard, and nothing else. A caller can ask us to delete their message by writing to us.
Your rights
In the app, under Settings → Your data, Download my data gives you a file of everything we hold, right away, and Delete my account erases the account and everything in it, right away.
Any other request, such as access, correction, withdrawal of consent or portability, is answered in writing within 30 days. Archived messages are deleted 90 days after you archive them. Technical logs are kept 90 days.
Private by default
No tracking cookies and no third-party analytics on thea.help. Marketing messages are a separate, optional choice. Any incident with a risk of serious harm is reported to the Commission d'accès à l'information and to the people affected, and we keep an incident register.
FAQ
Yes. thea is hosted in Québec, every transfer outside Québec is covered by a privacy impact assessment and a written agreement, the most private settings are the default, and access, download and deletion are built into the app. The privacy policy explains each point.
No. A normal call is transcribed, not recorded: your dashboard keeps the text, not the audio. Audio exists only in the busy-line voicemail, where the caller hears a notice first, and in the Voice Lab, which people join on purpose.
In Québec, at OVHcloud in Beauharnois, with a standby server and a backup copy in Toronto, Canada.
Yes. She says she's an assistant in the first sentence of every call, and there is no setting to turn that off.
Yes. In the app, Settings → Your data → Delete my account erases the account and everything in it immediately.
The full detail is in the privacy policy and on trust & straight talk. Questions: privacy@soulpower.ca.
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