Tandem

Tandem coming later

And then, she makes the call.

In tandem surfing two people ride one board: the flyer up top doing the visible work, the base underneath holding it steady. That's the second half of thea. Hand her the renewal notice, the policy, the bill — she reads every page nobody reads — then she picks up the phone and does the talking, as your stated agent. You're on the line the whole time, silent, feeding her anything she doesn't have.

Every time you'd rather not make the call yourself. Nothing is ever agreed without you saying yes. Tandem comes after the everyday assistant is boringly good at answering your phone — in that order, on purpose.